Shipping and Order Policies
Accepted Forms of Payment
We accept Visa, Mastercard, Discover, and American Express credit cards and debit cards for instant payment and order processing.
We also accept checks cashiers' checks, money orders, and postal money orders.
All prices are in US Dollars (USD). Orders paid by check will be held until payment has cleared (usually up to 3 days).
We do not store your banking or credit card details. Credit card information is passed directly to the payment processor and is not stored on our servers.
We require for new customers that shipping addresses match billing addresses for credit cards. If there is a reason for the discrepancy, please send us an email after your order explaining the reason. We may still require further verification via telephone, so please make sure your phone number matches that of the credit card. Additionally, we do not ship to "General Delivery" addresses unless we have established a previous business relationship with you.
Orders are shipped via USPS "First Class," "Priority Mail" or "Priority Express" Mail, as well as Fedex Home Delivery (or Fedex Ground for business addresses), with the option for Fedex Hold-For-Pickup. USPS Priority Mail is not a guaranteed service, but most orders should be received within 2 or 3 days. USPS Express Mail is said to be a 1-2 day guaranteed service, although delays may occur on the courier's end (USPS sometimes contracts with couriers for the last leg of the delivery). Therefore, we ultimately cannot guarantee it, but usually, there is no problem. For all services, USPS and Fedex do provide tracking numbers, which will be emailed using the email address provided.
Send an email using the contact form if you have any shipping-related questions or concerns.
We ship Monday through Saturday. Orders placed by 2:00 PM Central time M-F are guaranteed to ship the same day. We only ship orders via USPS shipping methods placed by 12 PM Noon on Saturday. Any order placed using FedEx, placed after 2pm on Friday will ship on the following Monday. If your order is in by 2 PM Central time (M-F) it will probably still go out the same day.
USPS Express delays occur outside of our control, and it is not economically feasible for us to apply for refunds when they fail to meet their guarantees, so we have implemented a compromise. Our official policy on delayed USPS Express packages (brought to our attention) that are not delivered by the end of the guaranteed day is to issue a $14 coupon to be used on your next order.
***Currently we ship only to locations within the United States and its territories - except for the states of Arkansas, Indiana, Tennessee, Vermont, Wisconsin and Alabama. We will ship to Canada and other countries on a case by case basis -- please contact for more information.******Please note, we have a $50 limit on new international orders. Any orders exceeding this amount would need to be paid by money order in U.S. dollars. Money orders must be payable to a U.S. bank and must have a 9 digit routing number. We must receive this in advance before shipping.
We are not able to take returns due to the risk of product contamination. However, if you feel that your order is unsatisfactory or inaccurate, please let us know, and we will try to make it right. Please use either our Contact Page or email us directly at info (at) mmmspeciosa.com.
Usually, we are responsive to emails between 9:30 AM thru 2:30 PM CST on Monday through Friday. If you write in after 2:30 PM CST we will get back you as soon as possible the next business day. We are responsive to emails between 9:30 AM thru 12:30 PM CST on Saturday. If you write in after 12:30 PM CST, we will get back to you as soon as possible the next business day.
MS uses encrypted checkout, secured by GoDaddy. When the checkout procedure has begun, the SSL certificate may be verified by clicking the area directly to the left of the URL entry field in your browser.